1. Scope and definitions
(1) These terms apply to all contracts, consultancy, implementations, AI automations, workshops, training, software configurations and support services provided by ai7 Röpti & Wachlinger GbR (“ai7.digital”).
(2) Services are supplied exclusively to entrepreneurs within the meaning of Section 14 BGB (German Civil Code). Conflicting customer terms do not apply unless expressly accepted by ai7.digital in writing.
(3) Depending on the individual proposal, services include in particular:
- process analysis, design and optimization;
- automation, workflow and no-code/low-code solutions;
- setup and adaptation of AI agents;
- AI-supported consultancy, prompt development and data modelling;
- technical consultancy, systems integration and API configuration;
- workshops, training, mentoring and support;
- internal templates, methods and frameworks.
(4) ai7.digital exclusively provides services within the meaning of Sections 611 et seq. BGB. No specific work product, outcome, saving, error-free automation or commercial result is owed.
2. Subject matter and limits of services
(1) ai7.digital supports the design, planning, automation and optimization of business processes and provides general advice. This includes AI-supported systems whose behavior cannot be predicted or guaranteed completely for technical reasons.
(2) The customer acknowledges that third-party AI models, APIs and software are dynamic and may change at any time.
(3) In particular, ai7.digital does not owe:
- a specific response quality from AI models;
- complete freedom from errors in automations;
- availability or stability of third-party tools;
- specific commercial outcomes such as time savings, revenue or lead quality;
- compliance or legal conformity of the customer's use, including GDPR, competition law or product liability;
- support outside agreed hours;
- a specific processing speed or deadline guarantee.
(4) The customer remains fully responsible for process ownership, data quality, decisions based on AI or automation output, review of results, legal admissibility, backups and data storage, and all access credentials, user rights, API keys and security settings.
(5) ai7.digital may adapt, optimize or extend services and may engage third parties.
3. Customer cooperation
(1) The customer provides all required access credentials, API keys, tools, systems, information and approvals.
(2) Delays caused by missing cooperation automatically extend deadlines; the agreed remuneration remains due.
(3) If access is withdrawn, permissions are changed or systems are modified, ai7.digital is not liable for resulting damage, errors or outages.
4. Remuneration, invoicing and payment
(1) Prices are net plus statutory VAT.
(2) Consultancy, workflows, AI systems/agents and training are invoiced at project start; completed support at the end of the calendar month with a service record; and support packages in advance for the selected period.
(3) Additional effort, change requests and subsequent functional changes are billed according to actual effort.
(4) The customer bears all third-party costs, including n8n, Make.com, OpenAI, Zapier, Pipedrive, HubSpot, Microsoft 365, tools and APIs.
(5) Unless otherwise agreed, hourly rates are EUR 120 for consultancy and EUR 100 for support. Support surcharges are 30% between 8 p.m. and 6 a.m. and all day Saturday, and 60% all day on Sundays and public holidays. From the second hour, billing is in 15-minute increments; the first support hour is always billed in full.
(6) In the event of late payment, ai7.digital may immediately pause services, workflows, automations and server access; terminate the contract without notice; and claim the remuneration due until the next ordinary termination date as damages.
5. Term, renewal and termination
(1) Term and ordinary termination follow the proposal or a separate contract.
(2) ai7.digital may terminate without notice if the customer is in payment default, fails to cooperate, creates security risks, changes system access without authorisation or a third party makes performance impossible.
6. Acceptance, defects and changes
(1) ai7.digital makes results available for review. The customer must test them fully within seven days.
(2) Defects must be submitted collectively in writing. If no timely notification is made, the service is deemed accepted. Insignificant deviations are not defects.
(3) Errors, change requests or functional extensions reported after acceptance are billed separately.
(4) Any warranty ceases if flows, scripts or AI prompts are changed by the customer or third parties.
(5) Warranty claims are limited to rectification and expire three months after acceptance.
7. Third parties, AI and external systems
(1) ai7.digital is not liable for outages, price changes, malfunctions or API changes by third parties.
(2) This includes AI model or tool-provider changes, variation in AI responses, rate limits, API errors, downtime, hosting outages and technical limitations of external platforms.
(3) ai7.digital does not guarantee compatibility with new versions, updates, releases or API migrations.
(4) The customer bears the risks arising from its use of AI systems.
8. Liability
(1) ai7.digital is liable only for intent and gross negligence.
(2) For slight negligence involving essential contractual duties, liability is limited to typical, foreseeable damage.
(3) Liability is excluded in particular for data loss, lost profit, process errors, incorrect decisions or automated actions, loss of revenue or business interruption, malfunctions caused by customer changes, user error or insufficient staff training, incorrect customer input, data or instructions, and AI-related incorrect answers, model errors or generative variation.
(4) The customer must back up all data independently and regularly.
9. References and rights of use
(1) The customer permits ai7.digital to use its logo, name, project description and results as a reference.
(2) For media productions such as testimonials, screenshots and case studies, ai7.digital receives rights of use unrestricted in time and territory.
10. Data protection
(1) The customer is responsible for ensuring that its data processing complies with the GDPR.
(2) ai7.digital is not liable for GDPR infringements on the customer's side.
(3) A separate data processing agreement is concluded where required.
11. Final provisions
(1) If individual clauses are invalid, the remaining terms remain effective.
(2) To the extent legally permissible, Rödermark / Offenbach am Main district is the place of jurisdiction and performance.
(3) Publication of this version replaces all earlier terms.